Sewer Equipment Opens New Aftermarket Distribution Center to Improve Customer Support & Reduce Customer’s Equipment Downtime

When heavy equipment is down, every minute counts—and downtime can mean significant lost revenue. Sewer Equipment has taken a major step to help customers stay productive with the opening of its new Aftermarket Parts Distribution Center in Dixon, Illinois.

This 23,000-square-foot, state-of-the-art facility is dedicated to enhancing parts availability, improving order accuracy, and accelerating fulfillment for both dealers and direct customers across North America.

A Purpose-Built Home for Aftermarket Parts

Just a short distance from Sewer Equipment’s main manufacturing plant, the new center provides the space and organization needed to store thousands of genuine OEM (original equipment manufacturer) and all-makes parts and accessories. The focus of the aftermarket center is ensuring faster order processing, more accurate shipments, and better overall customer service.

“Being centrally located helps us provide fast shipping and excellent service to both customers and dealers.” Jeff Roehm, Parts Manager

What It Means for Customers

With more parts in stock and a streamlined distribution process, customers can expect:

• Faster delivery times for critical replacement parts
• Higher order accuracy thanks to dedicated inventory management systems
• Improved uptime, whether for brand-new units or equipment decades old

By having the right OEM parts ready when needed, Sewer Equipment Aftermarket helps customers reduce costly downtime, maintain safety and performance standards, and protect their equipment’s resale value.

“We provide OEM parts to maintain equipment performance, safety, and resale value.” Sheldon Sowers, Director of Aftermarket

Supporting Dealers and Direct Buyers

Sewer Equipment Aftermarket serves two main markets:

• Direct customers such as plumbing contractors and industrial service providers
• A nationwide dealer and distributor network serving municipalities and public works

The new distribution center enhances parts availability for both groups and enables dealers to stock more parts locally, thereby reducing lead times and keeping machines in the field longer without interruption.

Expanding Aftermarket Offerings

The additional space also opens the door to expand beyond Sewer Equipment’s own product lines. Plans are underway to add parts for competitive brands, giving customers and dealers more options from a trusted supplier.

Behind the Scenes: Streamlined Logistics & Inventory Control

The Sewer Equipment Aftermarket team utilizes advanced systems to ensure stock accuracy, minimizing backorders and delays.

Key improvements include:

• Optimized picking and packing processes for faster turnaround
• Proactive stocking strategies based on equipment age and usage patterns
• High-rotation wear parts are kept in constant supply to meet urgent needs

“Since the launch of our business, we’ve achieved a record high in the number of line items shipped on sales orders, with consistent month-over-month growth since opening.” Deborah Hanrahan, Distribution Manager

A Commitment to Long-Term Partnerships

The investment in this new facility reflects Sewer Equipment’s dedication to supporting customers through the entire lifecycle of their equipment. With a strong dealer network, expert technical support, and a reliable supply of OEM parts, Sewer Equipment continues to set the standard for aftermarket service in the sewer cleaning and maintenance industry.

Keep Your Equipment Running at Peak Performance

Whether you’re a contractor, municipality, or equipment dealer, Sewer Equipment’s Aftermarket Parts Distribution Center is here to keep your machines operational with the parts you need—fast, accurate, and backed by expert support.

Visit SewerEquipment.com or contact your local dealer today to learn more about how Sewer Equipment’s parts services can help you reduce downtime and maximize productivity.